Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thepetgift.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
A return shipping fee of £4.99 will be deducted from your refund to cover the cost of the return label.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Personalised or custom-made items (unless faulty or damaged)
  • Perishable goods (such as food, flowers, or plants)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once your return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, items must be unused, in original condition and packaging, with proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if your refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@thepetgift.com