Shipping policy
Overview
At The Pet Gift, all of our items are made to order and carefully personalised just for you.
Processing Time
As each product is custom-made, please allow 1–3 working days for us to create and prepare your order before dispatch.
Shipping Times
We offer free worldwide shipping on all orders.
Estimated delivery time:
🌍 7–9 working days
Please note that delivery times are estimates and may vary depending on your location.
Delays
While we aim to deliver within the estimated timeframe, delays can occasionally occur due to:
- High demand
- Courier delays
- Customs processing (for international orders)
We appreciate your patience and understanding.
Tracking
Where available, tracking information will be provided once your order has been dispatched.
Incorrect Addresses
Please ensure your shipping details are correct at checkout.
We are not responsible for orders delivered to incorrectly provided addresses. If you notice a mistake, please contact us as soon as possible at hello@thepetgift.com.
Lost or Missing Orders
If your order has not arrived within a reasonable timeframe, please contact us and we will investigate the issue with the courier.